Inquiry received through website, we'll try to reach out the client based on the email.
During the conversation, we provide price list, sample kit or menu based on varied requests from clients. Also we confirm the clearance paper first to ensure client understanding the process.
After testing the quality, let's check the order amounts and dealing term that we will make an official order and you can make the payment based on the number.
After payment received, the manufacturing will be started which requires 20 working days at least. During the preparation, we'll contact the forwarder to book the boat schedule and make sure the delivery date.
When shipment is shipped, it usually takes few weeks to arrive, custom usually inspects shipment when arrives or even ask necessary document which we had confirmed first when conversation After shipment released, truck will send the shipment to client's address.
Are all products made in taiwan?
Except aloe and non-dairy creamer, other ingredients are all made in Taiwan.
what're your payment terms?
Payment is allowed to send as following methods.
- Bank transfer
How long is leading time?
Due to pandemic and ingredients shortage, the leading time of manufacture is 1 month at least. The delivery might takes few weeks depending on boat schedule.
How is shipment shipped?
There're two cost-effective ways to ship goods.
- Large order is usually shipped by boat, the schedule & freight can be predicted in advance based on orders with info of weight & cbm.
- EMS is an ideal option for small order, the freight is able to be estimated first. The parcel usually arrives in several days. It may take longer due to COVID-19.
Is shipping cost expensive?
It depends on order volume. We usually send shipment via boat that order volume we suggest that 60boxes at least for worth shipping cost. Shipping freight can be calculated in advance.
Shipment needs to be cleared through custom when arrival. Every country has their own regulation and rules, so we usually explain clearance issue to clients during the conversation before we officially start the cooperation.
What if shipment is damaged?
We take good care of shipment when it was in our warehouse, but delivery might possibly cause the damage of few boxes with risk, please contact us right away if there's any issue.