1. How do I start? 我要如何開始？
Please send your request through email firstname.lastname@example.org or phone call +886226700956.
2. May I ask sample to try? 能否索取樣品？
Yes, please let we know the sample list based on the quotation. You also can choose the sample kit including varies bubble tea ingredients which is additional charge.
3. What's your leading time? 備貨時間要多長？
Leading time is 3 weeks at least, or even longer especially in summer season. Please confirm with agent.
4. What are the shipping options? 運輸方式有哪些？
For large order, ocean shipping is a cost-efficient way, at least 10~25 days on sailing. We take good care LCL. For small order, EMS air mail is also reliable to use for. Cost can be pre-estimated on website, at least 5~10 days to door with providing tracking number for follow up.
5. What's your payment term? 交易方式？
We accept payment to be remitted with bank transfer, PayPal or cash.
6. Do you have foreign retailer? 配合的國外經銷商？
We have partners located in different countries, they are willing to help you out. For the information, please email us.
7. What if my order is damaged when received? 收到貨後，貨品有損壞該怎麼辦？
Every shipment is packaged with our careful handle. However, due to the long distance shipping, very few products are still possible damaged. Contact us immediately when you receive shipment that we'll do our best to resolve the issue.